Support tickets
Suitable for account and subscription questions, plan status, connection issues, route selection, client setup, billing, and refunds. Include your environment, symptoms, and troubleshooting steps in one message.
Open tickets →
Account, connection, and billing support
Contact CavaVPN Support
For subscription status, international route connections, client setup, or refund questions, submit a ticket from your user panel. Tickets preserve the issue context and support history, making it easier to add information later.
90+ countries / 200+ routes
Unlimited devices
14-day refunds
Support channels and use cases
Public contact details are listed only when supported by the site’s available facts. For human assistance, please use the ticket portal first.
The site’s available facts do not provide a public email address, so no email contact option is shown here and no response time is promised for email. For service issues, use a ticket from your user panel.
Telegram
The site’s available facts do not provide a public Telegram contact, so no account is shown here and no response time is promised for this channel. Use a ticket to keep the full support history.
What to prepare before submitting a ticket
The more complete the information, the easier it is to determine whether the issue involves your account, client, local network, or destination route. Do not provide sensitive details unrelated to the issue.
Account and subscription issues
Provide your username, the subscription status currently shown, the relevant plan name, and a clear description of the issue. For monthly subscriptions, you may note whether traffic has reset from the activation date; for upgrades, describe the page state before and after the upgrade. Do not submit your password or full subscription URL in a ticket.
Connection and client issues
State which platform you use, including Windows, macOS, iOS, Android, or Linux, and indicate whether the issue occurs while importing a subscription, establishing a connection, or accessing international websites. If you have switched routes or reconnected, list those steps as well to avoid repeating the same checks.
Billing and refund issues
State the payment method, relevant plan, and order status shown in the panel. The site supports Alipay, WeChat Pay, and USDT, and provides 14-day refunds. To protect payment information, do not submit your password or complete credentials unrelated to processing.
Support contact FAQs
Confirming the right channel and required information first can reduce follow-up messages.
How to contact support without a public email address
Log in to your user panel, open the ticket page, choose the option that matches your issue, and submit the details. Tickets retain the support history, making it easy to add troubleshooting results over time.
What information should I include for a connection issue?
Include your platform, the stage where the issue occurs, the current route type, any error message, and the steps you have already tried. Do not submit your password or full subscription URL.
Where can I start if I do not have an account?
CavaVPN does not require an email address; you can create an account with a username and password. Afterward, use the user panel to view plans, client access, and ticket features.
How long does it take to receive a ticket reply?
Tickets are handled according to the queue and issue complexity, and this page does not promise a fixed response time. If support needs more environment details, add them to the original ticket instead of creating a duplicate.